Customer Service - Jonathan M. Wainwright Memorial VA Medical Center
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Jonathan M. Wainwright Memorial VA Medical Center


Customer Service

Patient Advocate

Walla Walla VA's Patient Advocate/Veteran Experience program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all services on your behalf and can address your questions, problems or special needs quicker. If you or a Veteran you care for has not been able to resolve important issues related to VA through other means of communication, please contact our highly-skilled patient advocate who ready to help you with your concern in a timely manner.

Julie A. Sanchez, Patient Advocate

Julie A. Sanchez

Patient Advocate
509-525-5200 Ext. 26723

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

The patient advocate is available for in-person visits in Bldg. 143, Room 1213 Monday - Friday from 10 a.m. to 4 p.m. You may also contact the Program Manager for Walla Walla VA's Veterans Experience Program located in Bldg. 68, Rm. 235A.

For a listing of additional contacts, please visit our phone directory.

Walla Walla VA's Veteran Experience Program is committed to resolving your concerns quickly and efficiently. How can we help you?

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.